Order now your free sample

Shipments and returns policy

SAMPLES

WHERE DO YOU SEND SAMPLES? 

Currently we ship to Spain, Andorra, Austria, Belgium, Czech Republic, Denmark, France, Germany, Great Britain, Italy, Luxembourg, Monaco, Netherlands, Poland, Portugal, Slovakia and Slovenia. 



WHAT DO I HAVE TO DO TO RECEIVE A SAMPLE?

To receive a sample of our fragrances you must click on the "Samples" section and add it to the shopping cart. We are sure that you will like some of our fragrances! In addition, along with the sample you will receive a 10% discount code.

HOW MUCH ARE THE SHIPPING COSTS OF THE SAMPLES? 

Shipping costs are €0.5 in Spain and Andorra, and €1.9 for the rest destinations in Europe.


HOW LONG DO SAMPLES TAKE TO ARRIVE?

The shipment of samples is done 3 times per week (on Monday, Wednesday and Friday), always at 09:00 a.m. 

So, for example, if you make your sample request on Monday at 12:00 a.m., it won't be shipped until Wednesday at 9:00 a.m. 

From that day on, you have to count 4-5 business days which is the time that Correos lasts to manage the shipment.



WHAT HAPPENS IF I AM NOT AT THE SHIPPING ADDRESS AT THE TIME OF DELIVERY?

Nothing happens, because the samples come in an envelope, so the postman will deposit it in your mailbox. Don't forget to check the mailbox!


PRODUCT

HOW MUCH IS THE SHIPPING COST?

SPAIN

Peninsula: € 3,9. Free shipping from € 39

Balearic Islands, Ceuta and Melilla: € 4,9. Free shipping from € 49

Canary Islands: € 6,9. Free shipping from € 69

INTERNATIONAL

Andorra: € 3,9. Free shipping for all orders over € 39

Portugal: € 4,9. Free shipping for all orders over € 49

Austria, Belgium, France, Germany, Great Britain, Italy, Luxembourg, Monaco, Netherlands: € 9,9. Free shipping for all orders over € 69 

Czech Republic, Denmark, Poland, Slovakia, Slovenia: € 14,9. Free shipping for all orders over € 89

WHO IS IN CHARGE OF THE SHIPMENT AND HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

SPAIN

Peninsula: Shipping is done by GLS and delivered within 24 business hours.

Balearic Islands: Shipping is done by GLS and delivered within 48-72 business hours.

Canary Islands, Ceuta and Melilla: Shipping is done by Correos and delivered within 48-72 business hours.

INTERNATIONAL

Andorra and Portugal: Shipping is done by Correos and delievered within 48-72 business hours.

Austria, Belgium, France, Germany, Great Britain, Italy, Luxembourg, Monaco, Netherlands: Shipping is done by GLS and delievered within 24-72 business hours.

Czech Republic, Denmark, Poland, Slovakia, Slovenia: Shipping is done by GLS and delievered within 48-96 business hours.


Orders placed on a business day before 12:00 a.m. are prepared and shipped the same day. All purchases made after 12:00 a.m. are handled the next day.

The delivery time counts from when GLS collects the order from our logistics center until it delivers it to the indicated address. You will be able to know when your order has been collected because you will receive a confirmation email from GLS.

WHAT IS THE ORDER DELIVERY TIME?

Orders are delivered on working days between 9:00 a.m. and 7:00 p.m.


HOW CAN I KEEP TRACK OF MY ORDER?

As soon as your order leaves our warehouse, you will receive a confirmation email from GLS. In this email a link with which you can track online and know the status of the order at all times will appear.


CAN I CHANGE THE DELIVERY ADDRESS AFTER I HAVE PLACED AN ORDER?

If your delivery is done by Correos (Canarias, Ceuta, Melilla, Andorra y Portugal) when you receive the confirmation email from GLS, you will have the option to change the delivery address for a Post office.

If your delivery is done by GLS (rest of destinations including Spain peninsula and Balearic Islands) when you receive the confirmation email from GLS, you will have the option to change the place and delivery date. Of course, do it the sooner the better, because if the order is already in distribution you will not be able to change it.


CAN I COLLECT MY ORDER AT A DELEGATION OR COLLECTION POINT?

If your delivery is done by Correos (Canarias, Ceuta, Melilla, Andorra y Portugal) when you proceed with your order you can indicate the address of your nearest CityPaq. Moreover, once the order is placed, you can modify the delivery address to a Post office when receiving the shipping confirmation email.

If your delivery is done by GLS (rest of destinations including Spain peninsula and Balearic Islands) When you receive the confirmation email from GLS, you can change the place of delivery by a GLS delegation or parcelshop.


WHAT HAPPENS IF I AM NOT AT THE SHIPPING ADDRESS AT THE TIME OF DELIVERY?

Carriers will attempt to deliver the order to the address you have provided to us. 

In case you are absent, the following business day they will try to make a second delivery.

In the case that they cannot locate you either, the order will remain in the delegation in your area so that you can pick it up when it suits you.



CAN I CANCEL AN ORDER?

If you want to cancel an order, write to us at hola@maarfragrances.com and if the order has not yet left our warehouse we can cancel it.



CAN I MAKE RETURNS?

Sure! You have 14 calendar days from the delivery of the order to return the products you do not want.

Remember that the products must be returned as they were delivered, that is, in their original packaging, without having been opened or damaged or dirty.

The 1 ml sample that we include, you can open and, obviously, you do not have to return it. That's what it's for, so you can try the fragrance 😊


DO I HAVE TO PAY THE RETURN COSTS?

In the event that the return is for reasons not attributable to MAAR (due to an error when making the purchase or because after trying the 1 ml sample of your order, the fragrance does not convince you), you will have to bear the cost of the return.

In the event that the return is for reasons attributable to MAAR (defective product), we will be in charge of collecting the products, taking charge of the costs associated with this return.


HOW CAN I PROCEED WITH THE RETURN?

Send us an email to hola@maarfragrances.com indicating the order number and we will explain how to make the return.

EN