Shipments and returns policy
SAMPLES
WHERE DO YOU SEND SAMPLES?
Currently we ship to Spain (Peninsula and Balearic Islands).
WHAT DO I HAVE TO DO TO RECEIVE A SAMPLE?
To receive a sample of our fragrances you must click on the "Samples" section and add it to the shopping cart. We are sure that you will like some of our fragrances! In addition, along with the sample you will receive a 10% discount code.
HOW MUCH ARE THE SHIPPING COSTS OF THE SAMPLES?
Shipping costs are €1.9 for Spain Peninsula and €2.9 for Balearic Islands.
WHO IS IN CHARGE OF THE SHIPMENT AND HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
Shipment is done by GLS and it takes between 24 to 72 working hours.
PRODUCT
HOW MUCH IS THE SHIPPING COST?
SPAIN
Peninsula: € 3,9. Free shipping from € 45
Balearic Islands: €4.9. Free shipping from 49€
INTERNATIONAL
Portugal: € 8,9. Free shipping for all orders over € 69
Austria, Belgium, France, Germany, Italy, Luxembourg, Monaco, Netherlands: € 9,9. Free shipping for all orders over € 79
Czech Republic, Denmark, Poland, Slovakia, Slovenia: € 14,9. Free shipping for all orders over € 99
WHO IS IN CHARGE OF THE SHIPMENT AND HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?
SPAIN
Peninsula and Balearic Islands: Shipping is done by GLS and delivered within 24-72 business hours.
INTERNATIONAL
Austria, Belgium, France, Germany, Italy, Luxembourg, Portugal, Monaco, Netherlands: Shipping is done by GLS and delievered within 24-72 business hours.
Czech Republic, Denmark, Poland, Slovakia, Slovenia: Shipping is done by GLS and delievered within 48-96 business hours.
Orders placed on a business day before 12:00 a.m. are prepared and shipped the same day. All purchases made after 12:00 a.m. are handled the next day.
The delivery time counts from when GLS collects the order from our logistics center until it delivers it to the indicated address. You will be able to know when your order has been collected because you will receive a confirmation email from GLS.
WHAT IS THE ORDER DELIVERY TIME?
Orders are delivered on working days between 9:00 a.m. and 7:00 p.m.
HOW CAN I KEEP TRACK OF MY ORDER?
As soon as your order leaves our warehouse, you will receive a confirmation email from the delivery agency. In this email a link with which you can track online and know the status of the order at all times will appear.
CAN I CHANGE THE DELIVERY ADDRESS AFTER I HAVE PLACED AN ORDER?
When you receive the confirmation email from GLS, you will have the option to change the place and delivery date. Of course, do it the sooner the better, because if the order is already in distribution you will not be able to change it.
CAN I COLLECT MY ORDER AT A DELEGATION OR COLLECTION POINT?
When you receive the confirmation email from GLS, you can change the place of delivery by a GLS delegation or parcelshop.
WHAT HAPPENS IF I AM NOT AT THE SHIPPING ADDRESS AT THE TIME OF DELIVERY?
Carriers will attempt to deliver the order to the address you have provided to us.
In case you are absent, the following business day they will try to make a second delivery.
In the case that they cannot locate you either, the order will remain in the delegation in your area so that you can pick it up when it suits you.
CAN I CANCEL AN ORDER?
If you want to cancel an order, write to us at hola@maarfragrances.com and if the order has not yet left our warehouse we can cancel it.
CAN I MAKE RETURNS?
Sure! You have 14 calendar days from the delivery of the order to return the products you do not want.
Remember that the products must be returned as they were delivered, that is, in their original packaging, without having been opened or damaged or dirty.
The 1 ml sample that we include, you can open and, obviously, you do not have to return it. That's what it's for, so you can try the fragrance 😊
DO I HAVE TO PAY THE RETURN COSTS?
In the event that the return is for reasons not attributable to MAAR (due to an error when making the purchase or because after trying the 1 ml sample of your order, the fragrance does not convince you), you will have to bear the cost of the return.
In the event that the return is for reasons attributable to MAAR (defective product), we will be in charge of collecting the products, taking charge of the costs associated with this return.
HOW CAN I PROCEED WITH THE RETURN?
Send us an email to hola@maarfragrances.com indicating the order number and we will explain how to make the return.