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FAQ

GENERAL

How can I test fragrances?

It is as easy as asking for a sample of our fragrances, by clicking on the "Samples" section on our website. We are sure that you will like them!

In addition, whenever you make an order, we will send you a 1 ml sample of the fragrance you choose so that you can try it on skin and be 100% convinced that you like it, before opening your order.

Do you have physical stores?

We are working to make possible the selling of our products in physical stores. You will have news soon :)

Do you have a physical store and would like to sell our fragrances?

If you sell beauty products that present our natural, vegan and sustainable values, contact us via hola@maarfragrances.com. Show us your store!

MAAR FRAGRANCES

What does it mean that fragrances are of natural origin?

A fragrance is of natural origin when it is made up of more than 50% natural essential oils.

To give you an idea, in the vast majority of perfumes on the market this percentage is between 10% and 20%.

At MAAR we go further and our fragrances have at least 80% natural essential oils.

What are the advantages of natural fragrances?

A fragrance is made up of dozens of essential oils and each of these oils, in turn, is made up of a mixture of molecules.

When the oil is natural, the mixture of molecules is not fixed, since it depends on the species of the flower or plant, where it is cultivated or what year it has been harvested.

However, when the oil is synthetic, the aroma is fixed and simpler because it only reproduces those molecules responsible for the aroma that you want to imitate.

So MAAR fragrances, which have 80% natural essential oils, more realistically reproduce the aromas we find in nature, making them of higher olfactory quality.

What does it mean that 97% of the ingredients are natural?

The concentrated perfume of our fragrances has at least 80% natural essential oils. We mix this concentrate with water and organic alcohol, both natural elements, which gives us a final result of 97% natural components.

If 97% are natural ingredients, what is the other 3%?

The remaining 3% are safe synthetic components.

If our fragrances were 100% natural, we would greatly reduce the palette of odors that our perfumers can use, making the fragrances much easier. In addition, the aroma would last less time on your skin, since there are several synthetics that act as perfume fixatives, without there being an equally effective natural alternative.

Are synthetic ingredients harmful?

The word "synthetic" has earned a bad name that is not always deserved. In fact, in certain cases, they are a better alternative to the natural component:

- Some synthetic oils work very well as perfume fixatives, without an equally effective natural alternative.

- There are certain aromas, especially fruit, that we could not reproduce were it not for synthetics, for example, the smell of coconut or the smell of peaches.

Outside of these two cases we always opt for the natural alternative.

Of course, the synthetic components that we use in MAAR are totally safe and this excludes phthalates, the known endocrine disruptors.

In addition, we also do not use dyes or stabilizers (such as BHT), since we prefer not to dye the fragrance and to see it in its original color.

What ingredients does my fragrance contain?

You can check the ingredients that we use in each of our fragrances here , in addition to discovering their origin, how they are obtained or what aroma they have.

What is organic alcohol?

Organic alcohol does not contain pesticides, chemical fertilizers, nor does it come from genetically transformed seeds. The one we use at MAAR comes from organic wheat grown in Italy. With fewer chemicals, alcohol is more neutral and fragrance scents are better perceived.

Are MAAR fragrances organic?

The alcohol we use is organic and represents 82% of the total volume, so yes, our fragrances are organic in a large proportion.

Are MAAR fragrances vegan?

Of course! They are suitable for vegans because they do not have any animal components, such as beeswax or ambergris.

Do you test on animals?

No, we never have and never will test on animals.

Animal testing has been banned in the EU for years, however it remains mandatory in China.

In July 2019 the European Commission has prohibited the use of the cruelty-free concept as a commercial claim, as it is a mere European legal compliance.

However, the reality is that all those brands that sell in China continue to test animals, usually irritation tests on skin and eyes on bunnies.

The only option to sell in China without testing on animals is to either sell through the internet (without a physical channel) or to manufacture fragrances within China so that they do not have to be imported. It is in the power of the big brands to choose one of these two options for these cruel tests to end.

What concentration of perfume do you use?

The concentration of perfume in our fragrances is 15%.

And this, is it little or a lot? In the world of perfumery we distinguish between Eau de Cologne, Eau de Toilette, Eau de Parfum and Parfum, depending on the concentration of perfume contained in the fragrance. An Eau de Cologne is considered to have a concentration of 2-4%, an Eau de Toilette of 5-14%, an Eau de Parfum of 15-20% and a perfume of 20-30%.

How long do MAAR fragrances last?

Our fragrances have a high concentration of essence, so the duration in skin is prolonged, between 7 and 8 hours, although this may vary depending on how you apply it and how hydrated your skin is.

In order for your fragrance to accompany you throughout the day, we recommend that you apply it to the pulse points, that is, wrists, neck and on the inside of the elbows. Also, if you want, you can spray a little on your hair or your clothes. Another recommendation is to hydrate your skin beforehand, with a very light aroma cream, so that it does not mix with the aroma of the fragrance.

Where do you manufacture the fragrances?

We make the essences in France and we do the maceration and packaging in Barcelona.

Where are your suppliers from?

80% of our suppliers are Spanish and the remaining 20% are European (French and Italian).

PAYMENTS

How do I apply a discount code?

For the discount code to be applied to your next purchase, you just have to follow these simple steps:

1. Add the products you want to buy to the cart

2. Click on "Finish Order", paste the discount code in the "Discount code" box and press "Apply"

3. You already have it applied! Choose a payment method and complete the order

What payment methods do you accept?

We accept Visa, Visa electron, Mastercard, Maestro and American Express through the Shopify Payments electronic commerce platform, which ensures maximum security and speed in all transactions.

You can also make your express payment with Paypal, Apple Pay or Google Pay.

How can I request an invoice?

Send us an email to hola@maarfragrances.com with the tax details and we will send you the invoice.

SAMPLES

Where do you send samples?

Currently we ship to Spain, Andorra, Austria, Belgium, Czech Republic, Denmark, France, Germany, Great Britain, Italy, Luxembourg, Monaco, Netherlands, Poland, Portugal, Slovakia and Slovenia.

What do I have to do to receive a sample?

To receive a sample of our fragrances you must click on the "Samples" section and add it to the shopping cart. We are sure that you will like some of our fragrances! In addition, along with the sample you will receive a 10% discount code.

How much are the shipping costs of the samples?

Shipping costs are €0.5 in Spain and Andorra, and €1.9 for the rest destinations in Europe.

How long do samples take to arrive?

The shipment of samples is done 3 times per week (on Monday, Wednesday and Friday), always at 09:00 a.m. So, for example, if you make your sample request on Monday at 12:00 a.m., it won't be shipped until Wednesday at 9:00 a.m. From that day on, you have to count 4-5 business days which is the time that Correos lasts to manage the shipment.

What happens if I am not at the shipping address at the time of delivery?

Nothing happens, because the samples come in an envelope, so the postman will deposit it in your mailbox. Don't forget to check the mailbox!

SHIPPING

What is the shipping cost?

SPAIN

Peninsula: €3.9. Free shipping for all orders over €39.

Balearic Islands, Ceuta and Melilla: €4.9. Free shipping for all orders over €49.

Canary Islands: €6.9. Free shipping for all orders over €69.

INTERNATIONAL

Andorra: €3.9. Free shipping for all orders over €39.

Portugal: €4.9. Free shipping for all orders over €49.

Austria, Belgium, France, Germany, Great Britain, Italy, Luxembourg, Monaco, Netherlands, : €9.9. Free shipping for all orders over €69.

Czech Republic, Denmark, Poland, Slovakia, Slovenia: €14.9. Free shipping for all orders over €89.

How long will it take for my order to arrive and who is in charge of it?

SPAIN

Peninsula: Shipping is done by GLS and delivered within 24 business hours.

Balearic Islands: Shipping is done by GLS and delivered within 48-72 business hours.

Canary Islands, Ceuta and Melilla: Shipping is done by Correos and delivered within 48-72 business hours.

INTERNATIONAL

Andorra and Portugal: Shipping is done by Correos and delivered within 48-72 business hours.

Austria, Belgium, France, Germany, Great Britain, Italy, Luxembourg, Monaco, Netherlands, : Shipping is done by GLS and delivered within 24-72 business hours.

Czech Republic, Denmark, Poland, Slovakia, Slovenia: Shipping is done by GLS and delivered within 48-96 business hours.

Orders placed on a business day before 12:00 a.m. are prepared and shipped the same day. All purchases made after 12:00 a.m. are handled the next day.

The delivery time counts from when the courier company collects the order from our logistics center until it delivers it to the indicated address. You will be able to know when your order has been collected because you will receive a confirmation email from the logistic company.

What is the order delivery time?

Orders are delivered on working days between 9:00 a.m. and 7:00 p.m.

How I can keep track of my order?

As soon as your order leaves our warehouse, you will receive a confirmation email from the logistic company. In this email a link with which you can track online and know the status of the order at all times will appear.

Can I change the delivery address after I have placed an order?

If your delivery is done by Correos (Canarias, Ceuta, Melilla, Andorra y Portugal) when you receive the confirmation email from GLS, you will have the option to change the delivery address for a Correos' Post office.

If your delivery is done by GLS (rest of destinations including Spain peninsula and Balearic Islands) when you receive the confirmation email, you will have the option to change the place and delivery date. Of course, do it the sooner the better, because if the order is already in distribution you will not be able to change it.

Can I collect my order at a delegation or collection point?

If your delivery is done by Correos (Canarias, Ceuta, Melilla, Andorra y Portugal) when you proceed with your order you can indicate the address of your nearest CityPaq. Moreover, once the order is placed, you can modify the delivery address to a Post office when receiving the shipping confirmation email.

If your delivery is done by GLS (rest of destinations including Spain peninsula and Balearic Islands) When you receive the confirmation email from GLS, you can change the place of delivery by a GLS delegation or parcelshop.

What happens if I am not at the shipping address at the delivery time?

Carriers will attempt to deliver the order to the address you have provided to us. In case you are absent, the following business day they will try to make a second delivery.

In the case that they cannot locate you either, the order will remain in the delegation of your area so that you can pick it up when it suits you.

Can I cancel an order?

If you want to cancel an order, write to us at hola@maarfragrances.com and if the order has not yet left our warehouse we can cancel it.

RETURNS

Can I make returns?

Of course! You have 14 calendar days from the delivery of the order to return the perfumes you do not want.

Remember that the products must be returned as they were delivered, that is, in their original packaging, without having been opened or damaged or dirty.

The 1 ml sample that we include in all orders, you can open it and, obviously, you do not have to return it. That's what it's for, so you can taste the fragrance and be sure of your purchase

Do I have to pay the return costs?

In the event that the return is for reasons not attributable to MAAR (due to an error when making the purchase or because after trying the 1 ml sample of your order, the fragrance does not convince you), you will have to bear the cost of the return.

In the event that the return is for reasons attributable to MAAR (defective product), we will be in charge of collecting the products, taking charge of the costs associated with this return.

How do I proceed with the return?

Send us an email to hola@maarfragrances.com indicating the order number and we will explain how to make the return.

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